My pleasure

I have taken notice that at Chick Fil A when you tell someone working there "thank you" there reponce always seems to be "my pleasure." Just a simple little phrase and yet it really got me thinking. Its not just a normal your welcome, but a my pleasure. And is it really their pleasure? They really love taking my order? So I decided to look it up and find out where this all stemmed from and this is what I found...

Not all fast food chains are fast companies. Chick-fil-A is an exception.
by Chuck Salter

"All too often, top-notch fast-food service is an oxymoron, like having high tea at a NASCAR race. Speed is the top priority, a strategy that produces high volume, but leads to notoriously inconsistent, impersonal, and uninspired interaction with customers.
Chick-fil-A is different. Its staff focuses on being swift and attentive. For the past two years, the Atlanta-based chain was named "best drive-through in America" by the quick-service restaurant trade journal QSR.
President and chief operating officer Dan Cathy infuses everyone from franchise owner-operators to teenagers earning $9 an hour with his passion for service and his conviction in its intrinsic worth -- to the individual as well as the company.
As we noted in our Customers First Award to the company, customer-centered leadership is the cornerstone of Chick-fil-A's service. Here are some of the other ideas that keep its customers coming back:
Mind your manners
At the end of each transaction at Chick-fil-A, you don't hear, "You're welcome," "Glad to help," or "Come back and see us." You hear these two words: "My pleasure." It's distinctive and classy, the sort of service you expect at a much fancier and expensive establishment, like Ritz Carlton, which is where Cathy says his father got the idea.
Cathy loves to add service touches that people don't expect from a fast-food restaurant. His latest is folding the last sheet of toilet paper into a triangular point. He believes it conveys a sense of cleanliness and meticulousness that customers appreciate. When he or one of the operators comes up with a new twist, he promptly sends out a voicemail message to owner-operators at the nearly 1,200 locations."

Im impressed Chick Fil A, way to go the extra notch to stand above the others!